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Documentation/SupportingDocumentation/WEBMIP_TEX/fs_introduction.tex

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+\section*{Executive Summary}
+
+National Grid Metering produces meter related works and services
+quotations for their customers: Gas Suppliers and their Agents. The
+quotations are produced manually by the Industrial and Commercial
+(I\&C) department in response to enquiries raised by customers. An
+estimated 8,000 quote enquiries are handled this way each year. The
+proposed webMIP on{}-line quotation system will enable I\&C to provide
+automatic quotations for the majority of their customers enquiries
+without the need for manual intervention. The new system is expected to
+reduce the number of enquiries handled by the I\&C team by 90\%,
+leaving the I\&C staff to deal with the more complex bespoke or unusual
+quotation requests.
+
+WebMIP is a tactical solution, with an expected lifespan of around 18
+months. The system will initially operate without reference to any
+other system. It will then run in conjunction with the back{}-end
+functions of {\textquotesingle}SAP Blueprint{\textquotesingle}. The
+system will eventually be replaced by SAP Blueprint and its web portal
+interface.
+
+This document details the functional requirements of the webMIP system.
+It describes the operations and processes required to complete the
+system and fulfil I\&C{\textquotesingle}s business requirements for
+handling quotes via an on{}-line internet based solution. It also
+describes the administration and scope aspects of the webMIP system.