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\section*{Executive Summary}

National Grid Metering produces meter related works and services
quotations for their customers: Gas Suppliers and their Agents. The
quotations are produced manually by the Industrial and Commercial
(I\&C) department in response to enquiries raised by customers. An
estimated 8,000 quote enquiries are handled this way each year. The
proposed webMIP on{}-line quotation system will enable I\&C to provide
automatic quotations for the majority of their customers enquiries
without the need for manual intervention. The new system is expected to
reduce the number of enquiries handled by the I\&C team by 90\%,
leaving the I\&C staff to deal with the more complex bespoke or unusual
quotation requests.

WebMIP is a tactical solution, with an expected lifespan of around 18
months. The system will initially operate without reference to any
other system. It will then run in conjunction with the back{}-end
functions of {\textquotesingle}SAP Blueprint{\textquotesingle}. The
system will eventually be replaced by SAP Blueprint and its web portal
interface.

This document details the functional requirements of the webMIP system.
It describes the operations and processes required to complete the
system and fulfil I\&C{\textquotesingle}s business requirements for
handling quotes via an on{}-line internet based solution. It also
describes the administration and scope aspects of the webMIP system.